"Ranked #1 in the World for Best Call Center Design, and #2 for Best Outsourcing Partnership"
by Contact Center World
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Two Stevie® Awards In 2021 For World Connection
The 15th annual Stevie Awards for Sales & Customer Service selected World Connection over 2,300 nominations from organizations in 51 nations.
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World Connection has Work-at-Home and Hybrid programs that meet your PCI compliance needs.
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World Connection is Reliable. Bilingual. Secure. Close. Affordable. Flexible. PCI Compliant.

Learn about our Services & Solutions.

Build your brand loyalty through our highly trained, award-winning staff.
Let’s get you on the right path.

We hire brand ambassadors. Get closer to your customers when people who truly understand your brand connect with them at any given moment.

Outstanding customer satisfaction comes naturally when Quality Assurance meets our vast culture of service, ensuring consistent and positive experiences.

Improve response times while building value and recognition of your brand through our personable and professional problem-solvers.

Through proper hiring, incentive-based programs, and regular training, we have managed to outperform our own client’s sales teams!

Let us optimize your costs while you focus your time and resources in growing your entire operation.

Ensuring that our representatives are experts in their field, we provide an empathic and efficient experience to provide higher first-contact resolution rates.

Our Clients Love Us.

Why World Connection?

Work Force

Highly educated and abundant labor base in both Boise, Idaho and Guatemala City, Guatemala.

Flexible

We are not a big bureaucratic company. We can and will move quickly to meet any of your needs.

Personalized Service

Direct access to the owners will guarantee you will never be simply a customer at World Connection.

Understanding of American Culture (Guatemala)

All of our agents are very familiar with American culture and its industries, many have even lived or visited often.

English / Bilingual Competency (Guatemala)

Whether they press “one” for English or “two” for Spanish, we can help your customers have a customized experience.

Work Environment

Our growing family of happy workers will have a positive interaction with your customers.

Quality Assurance

We evaluate and improve our process constantly. Aiming for perfection, we will achieve excellence!

Reliability

World Connection maintains both redundant power and fiber networks to avoid any unwelcome surprises.

Location

Our Guatemala and Idaho locations are ideally located to cover and service all US time-zones.

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Get In Touch!

We would love to talk with you about what World Connection can deliver for your company.

If you are looking to apply for a job with us, don´t use this form.
Instead, click to APPLY HERE!