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  • Home
  • About us
  • Services
    • Customer Service
    • Sales
    • Tech Support
    • Chat and Email
    • Quality Assurance
    • Back Office
    • Consulting Services
  • Careers
    • Apply Now USA
    • Apply Now Guatemala
  • Resources
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    • Case Studies
    • Leadership Voices
    • Awards, News & Events
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Stevie Award Winners!
Sales and Customer Service Winners

World Connection is

Learn about our Services & Solutions.

Build your brand loyalty through our highly trained, award-winning staff.
Let’s get you on the right path.

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CUSTOMER SERVICE

We hire brand ambassadors. Get closer to your customers when people who truly understand your brand connect with them at any given moment.

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Quality Assurance

QUALITY ASSURANCE

Outstanding customer satisfaction comes naturally when Quality Assurance meets our vast culture of service, ensuring consistent and positive experiences.

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CHAT AND EMAIL

Improve response times while building value and recognition of your brand through our personable and professional problem-solvers.

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SALES

Through proper hiring, incentive-based programs, and regular training, we have managed to outperform our own client’s sales teams!

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BACK OFFICE

Let us optimize your costs while you focus your time and resources in growing your entire operation.

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TECHNICAL SUPPORT

Ensuring that our representatives are experts in their field, we provide an empathic and efficient experience to provide higher first-contact resolution rates.

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Our Clients Love Us.

We are thrilled with your willingness to be flexible with us and keep the customer in mind first and foremost. We view World Connection as an invaluable partner that has gone above and beyond to assure both companies are successful and we maintain a profitable relationship. You have done an awesome job and I just wanted to reach out to you and say THANKS!
Retail Client – Sales and Customer Support
World Connection outperformed the NPS scores of our 10-year partner, Sutherland, in their first month of operation. We increased their headcount from a 20-person pilot to 120 agents in under 3 months. They are now our MAC Center of Excellence and are our sole partner with over 400 agents.
Accounting Financial Client - Accounting Software Support
They have been our top-performing outsource partner for 4 years. They helped us develop systems and training which significantly reduced the queue times, increased CSAT and reduced overall staffing needs. These processes and procedures they developed for us are now being used by our other outsource partners.
Video Streaming Tech Support and Sales
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Why World Connection?

Work Force

Highly educated and abundant labor base in both Boise, Idaho and Guatemala City, Guatemala.

Flexible

We are not a big bureaucratic company. We can and will move quickly to meet any of your needs.

Personalized Service

Direct access to the owners will guarantee you will never be simply a customer at World Connection.

Understanding of American Culture (Guatemala)

All of our agents are very familiar with American culture and its industries, many have even lived or visited often.

English / Bilingual Competency (Guatemala)

Whether they press “one” for English or “two” for Spanish, we can help your customers have a customized experience.

Work Environment

Our growing family of happy workers will have a positive interaction with your customers.

Quality Assurance

We evaluate and improve our process constantly. Aiming for perfection, we will achieve excellence!

Reliability

World Connection maintains both redundant power and fiber networks to avoid any unwelcome surprises.

Location

Our Guatemala and Idaho locations are ideally located to cover and service all US time-zones.

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Get In Touch!

We would love to talk with you about what World Connection can deliver for your company.

If you are looking to apply for a job with us, don´t use this form.
Instead, click to APPLY HERE!

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

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Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.

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  • Sales/RFP/RFI Inquires (855) 721-2236
  • sales@worldconnection.com

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