Why World Connection

• Work Force: Highly educated and abundant labor base in both Boise, Idaho and Guatemala City, Guatemala.
• Flexible:We are not a huge bureaucratic company. We can and will move quickly to do whatever it takes to meet your needs.
• Personalized Service: You will never be just another customer at World Connection. You will have direct access to the owners, who will be intimately involved with your project or campaign.
• Understanding of American Culture (Guatemala): Many of our agents have lived or spent time in the United States, and all are familiar with American TV, sports and movies and culture.
• English / Bilingual Competency:(Guatemala): We maintain a very high level of English competency with mild to no accents. Whether they press “one” for English or “two” for Spanish, we can service them.
• Work Environment: World Connection provides a good work environment with a family atmosphere, and as a result, we have happy workers and very low turnover. We have found that happy employees have much more positive interactions with your customers.
• Quality Assurance: We evaluate and score every area of a call and pinpoint any areas for improvement. Our belief is that if we aim for perfection, we will achieve excellence.
• Reliability: Although outages are extremely rare in Guatemala City, World Connections maintains redundant power (UPS and Power Plant) as well as redundant fiber networks.
• Location: Our Guatemala location is less than a 3 hour flight from both Dallas and Miami, and is located in a U.S. time zone. Our Boise, Idaho location is centrally located in the U.S. and is in an area with an abundant supply of lower cost labor.